If you bought your device from a mobile network provider or carrier, it might be locked to their network. This means they have put restrictions on your device, preventing it from connecting to other networks.

You won’t be able to install an eSIM if your device is locked to a network or carrier. To use an eSIM, you need to contact your mobile network provider or carrier to unlock your device.

If your device was recently unlocked, the carrier might have temporarily disabled eSIM support as a security measure. In such cases, reach out to your mobile network provider or carrier to adjust the device's security settings.

If you have any questions, please contact support(link). We’re here to help you.